3 Major Advantages Of Technological Innovations | casinocenenet.ga

Technological advances are done on a continuous basis thanks to continued innovations. Many businesses will therefore find a need to implement the technological solution not only to keep up with market competition, but to also make positive changes around the working area for valuable productivity. The innovations can be of different kinds including mechanization and computerization and other processes all gathered to offer enhanced convenience in the way things are done. The innovations come with advantages and disadvantages. Here are the 3 major advantages small businesses stand to enjoy.

1. Market expansion

With innovative technology it is possible for small businesses to enter into the global stage and compete with other larger businesses. This is thanks to innovations such as the internet which makes it possible for such businesses to offer their services and products to their target market globally without any geographical limitations. It offers a platform where the complete details of the products can be communicated to the targeted audience to impact on buying decisions. Social media platforms on the other hand also make it possible for such small businesses to reach out to the markets without any need for direct face to face interactions. It is an innovation that changes the way business is done positively.

2. Cost cutting

This is another advantage that technological innovations bring about especially for smaller businesses. This is because through such advances, it is possible to automate most things which reduce human being dependency which can be costly with the production processes. Business through such innovations can reduce on employee expenses which include turnovers, benefits and salaries. The production process is also streamlined using the technological advances thus eliminating waste that can be costly. Customer demands are met efficiently and quickly something that is beneficial for any given business.

3. Fast turnarounds

This is an advantage that is prominent in the manufacturing industry majorly. It can take plenty of time for the production process to get complete when relying fully on human effort. When machines and advanced technology take center stage, it is possible for the manufacturers to meet production targets fast and easy. Errors are also eliminated since the machines follow directions given to achieve the desired high quality products. The daily production rates are therefore heightened, making sure all customer demands are met without much waste and without incurring too many costs in completing the production through a number of human hands.

Through different innovation projects, the advancements are made. There are centers dedicated to researching, testing and nurturing the technological ideas to reach the desired end product. It is therefore expected that more technological innovations will continue being introduced in the market with the newest being better than their previous counterparts. This means that things will only get easier and more efficient as time passes by through continued innovations. Running all kinds of businesses will only get better in the future, thanks to such centers that take part in nurturing great ideas turning them into reality.

IVR: The Technology We Love To Hate | casinocenenet.ga

Anyone who uses a phone has experienced IVR by now. It’s the “Interactive Voice Response” system that many companies have implemented to handle incoming customer calls.

I’ve found it’s been helpful and efficient most of the time, but IVR seems to be the subject of jokes and scorn by many.

Why all the animosity?

IVR gets a bad rap and I know why: bad design and implementation. Let’s look at some common problems and solutions.

Having to press 1 for this and press 2 for that seems to really irritate people. Typically, they are the people who would prefer to press nothing and just yell at a live person. (I admit it, but I’m not proud.)

IVR is not for every customer.

The main menu should include an option to speak to a live person for issues that need special attention that only a trained customer service agent can provide.

Avoid further frustrating customers by making this a main menu option… and most importantly, avoid the clichés.

Customers don’t really care if your menu options have changed or being told to “listen carefully” or “pay attention”. Unless you’re a toddler, you probably don’t like being talked to like a child.

Apologies or saying how important the call is really just overused and should be avoided. Customers appreciate clear choices and options, period.

What they don’t appreciate is listening to a lot of fluff that really means nothing to them and wastes their time.

How many times have you dialed up company and had to listen carefully to a dozen options? Then, once you pick an option what you want is several layers of menus further.

An IVR designer shouldn’t try to automate too much.

The solution is simple; find out the top 3 things that customers want to do and automate just those things. Keep it simple and easy. Less really is more here.

There can’t be enough emphasis placed on testing the system. Test, test and then when you’re done with that, test again. Customers are lost, figuratively and literally when a company doesn’t test its IVR system.

Here’s an example:

I’ve put in my account number and selected the option I need. I wait, and the chipper computer lady says, “Are you still there? Please select your option”. I select my option again, but this time the news is not so good. Computer lady now says, “I’m sorry you’re having trouble, goodbye”.

Someone was clearly having trouble, but it wasn’t me.

I pressed the option as instructed, but got the boot. Testing the system would have prevented this unfortunate situation.

Bottom line; I chose another company who could help me. I wonder how many other customers were lost because of this glitch.

An IVR system can work around the clock, 7 days a week. It takes no sick days or vacations. With those kinds of advantages, some employers can see nothing but potential cost savings and place no value in improving their system.

Customers aren’t stupid.

They will clearly know a company’s motivation if they implement a poorly designed IVR system and chances are they’ll take their business elsewhere because of it.

All in all, automated phone systems are great and do a lot to make life easier. But like relationships, when it’s good it’s so good and when it’s bad, it’s just awful.

Customers don’t remember a good IVR experience, but they will never, ever forget a bad one.